We want everyone to enjoy completely successful travel arrangements. If you have a disability or a medical condition requiring special travel, accommodation or dietary arrangements, we strongly recommend that you complete this form as soon as you can after making your booking.If you have any specific needs for equipment or medication, you can use the form for this information, too. The questions aren’t meant to be intrusive. The information you provide will be treated confidentially and will be used only to check that the transport, accommodation and facilities in the destination are right for you. It all helps to ensure you receive a quality service, tailored to your particular needs.
If you’re travelling by air you have the option to advise NETFLIGHTS.COM of your requirements by completing the details below, we will send this information to the airline you are travelling with on your behalf. Alternatively you can discuss requirements with your airline directly, this means that NETFLIGHTS.COM will have no involvement and all communications will be between yourself and the airline directly. You will need to provide information about your needs to the airline you’ll be using, at least 48 hours before you travel. If you don’t, then you risk not getting the help you need, and may even be unable to board the plane.
- Travel Details
- General Information
- Getting Around
- Access to Information
- Travelling
- Accommodation
- Meals
For example, although you may not need assistance all the time, some distances at the airport terminal can be long – between, say, the airline check-in desk and the departure gate – or you may need more time than most to get from one place to another.
For example, you may be blind or partially sighted, or become confused when in unfamiliar places such as airports.
If the airline doesn’t ask for this information you should tell them anyway. They need to know the type of battery that’s fitted to the wheelchair to ensure the safety of the flight. You should remove the control box from the wheelchair and carry it in your hand luggage to avoid any risk of it being lost or damaged.
Please be aware, these steps can be steep with narrow treads.
There are a number of activities that cabin crew can’t assist you with. So, if you’re unable to do these on your own, you may be required to travel with a companion who can help you – see question 2 in the ‘Travelling’ section.
Some buses and coaches may have steep steps.
There will be additional charges for this service and we will advise you of these costs..
You have confirmed that you have either not booked, or do not require support for this part of your holiday, please click next to continue
If you’re travelling with people who can and will provide the assistance you need there may be no need to notify anybody.
Airlines must make all reasonable efforts to arrange seating to meet your needs because of your disability on request and subject to safety requirements and availability.
Gels, liquids and medication requiring needles to administer may be subject to additional security restrictions, particularly at airports. If you need to have these with you on board you may need to carry authorisation from your doctor.
There may be a charge for supplementary oxygen. NF.COM will advise you of additional cost.
You must make sure that the dog has been microchipped, processed and immunised against rabies in accordance with the Pet Passport Scheme – check with the Guide Dogs for the Blind Association, telephone: 01189 835 555. A guide is available for download at www.gdba.org.uk.
IMPORTANT CUSTOMER INFORMATION
This information will be passed on to your travel suppliers, who will do their best to meet your needs. However it’s very important to remember that:
- • Meeting your needs can’t always be guaranteed. For example, planes, coaches and other elements of your travel may need to be substituted without prior notification due to unforeseen circumstances (e.g. breakdown, cancellation or non-availability of accommodation).
- • Safety and security restrictions mean you may be limited in what you can take on board the plane with you.
- • To ensure you get the right services the airport and airline must be told of your needs for assistance at least 48 hours before you board. Travel agents, tour operators and airlines themselves must have the systems in place to collect this important information and to pass it on.
Make sure your travel insurance policy adequately covers any pre-existing medical conditions and any expensive equipment you may be taking. Mobility and other equipment will be classified as baggage and is subject to legal limits on compensation you can claim in the event of damage or loss. This may not, however, be adequate to replace missing items, so insurance cover for your important and valuable equipment is crucial, as is the need to plan in case things are lost or delayed. It’s important to read the ABTA and Foreign & Commonwealth Office information at www.abta.com/consumer-services/accessible_travel. Guidance for disabled and less mobile passengers has also been produced by the Department for Transport to accompany the DfT Air Access Code. You can find both at www.dft.gov.uk. Any change in your requirements may affect the suitability of the travel arrangements you’ve made. It’s important to let NETFLIGHTS.COM or your airline know of any changes immediately.