Your travel documents

A guide to your Netflights travel documents

• What do my documents look like?

  Confirmation letter example
  
  

  Confirmation invoice example
  
  

  E-ticket example
  
  

• I haven't received a confirmation?

  If you have made a booking on the Netflights.com website you should receive a booking confirmation within 12 hours, you may find this has landed in your spam or junk folder. If you are still unable to locate your confirmation please contact our customer service team with your booking reference on 01772 386366 who will be able to assist you further.

• When will I get my documents?

  We will send your invoice via email within 24 hours of you confirming your booking.

  Departure documents including e-ticket

  Booked on the website:
  We will send your documents including your e-ticket via email within 24 hours of you confirming your booking.

  Booked via the call centre:
  As we offer deposits and provide package holidays, documents will not be despatched until 21 days prior to departure. These will be emailed to the address provided at the time of booking or sent via the post if you have not provided an email address.

• How can I view and print my documents?

  Using your Netflights.com booking reference, you can access and print your own documents using the My Trip facility here. Your documents will only be available once payment has been made in full.

• I get an error opening my ticket PDF

  If you encounter any problems in opening the PDF documents you have been sent on confirmation of your booking, please email us a documentenquiries@netflights.com with your booking reference included and we will arrange for new documents to be emailed to you.

• I can't check my documents online

  If you are experiencing any difficulty checking your Netflights documents online, drop us an email at documentenquiries@netflights.com and we can arrange for these to be sent to you electronically.

• What happens if I lose my documents?

  You can re-print your documents using the My Trip facility here. If you do not have access to a printer please email despatch@netflights.com and we will send you a hard copy in the post.

• What happens if my documents are incorrect?

  It’s really important that you have the correct information on your documents, if you spot an error, please call our dedicated customer service team on 01772 386366 who will be happy to assist you with your query.

• I think part/something is missing from my documents, what do I do?

  It’s really important that you have the correct information on your documents, and you are in possession of all your travel vouchers. Please call our dedicated customer service team on 01772 386366.

• Do I need to print my documents?

  Yes. Occasionally airlines may issue a paper ticket, which is an old-style cardboard ticket/coupon. If you have a paper ticket, this must be presented at the airport otherwise you will not be able to board the plane. Some of our suppliers are required to collect your travel vouchers on redemption of the service they are providing, so it is important that prior to travel you ensure that you hold a paper copy of all relevant travel documents to exchange at the point of check-in or rental collection.

• When will I get hotel, tour, car parking and/or transfer vouchers?

  We will send your invoice via email within 24 hours of you confirming your booking.
  
  Please note all documentation should be taken with you on your trip. Although some suppliers do not require the voucher to be presented on arrival, the majority will require this as form of payment. For customers with pre-arranged tours or transfers it is advisable that you reconfirm pick up times with the supplier locally.
  

• When will I get my car hire voucher?

  We will send your invoice via email within 24 hours of you confirming your booking. If you have opted to receive these by post, these will be sent to you 21 days prior to departure.
  
  You will need to ensure that you take the following items with you to enable you to collect your car:

  • A copy of your full driving licence (including the main paper copy for new licences).
  • The car voucher from us, printed from our voucher email to you.

  
  Failure to supply these items may result in you having to pay again, or not being able to collect your car at all. Minimum age limits with our suppliers may apply depending on the country of hire or car hire supplier. Please ensure you check the car hire terms and conditions.

• What is an e-ticket?

  Your e-ticket or ‘electronic ticket passenger travel document’ is the document you will need to take with you to the airport to check-in for your flight. This has replaced the traditional paper ticket. Open 'What do my documents look like?' above to see example.

• Is my e-ticket my boarding pass and if not, when will I receive my boarding pass?

  Your e-ticket is a separate document to your boarding pass. Your boarding pass can be obtained either through online check-in directly on the airline’s website, or if this facility is not available with the airline, directly at the time of check-in. Please note that most low-cost airlines insist that online check-in is completed and boarding pass printed prior to arrival at the airport.

• What reference do I need to access the airline’s website?

  You will find the information you need to access the airline’s website on your e-ticket, under airline information. Open 'What do my documents look like?' above to see example.

• Electronic ticket passenger travel documents - are these our tickets?

  Yes, 'electronic ticket passenger travel documents' are your E-Tickets.

• Could I have tickets sent through the post?

  Netflights.com sends all documentation electronically. If you require a hard copy to be posted to you, please email us with your request at documentenquiries@netflights.com.