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  • Saturday 09:00 - 17:00
  • Sunday - closed 00:00 - 00:00
  • Monday 09:00 - 18:00
  • Tuesday 09:00 - 18:00
  • Wednesday 09:00 - 18:00
  • Thursday 09:00 - 18:00
  • Friday 09:00 - 18:00

(calls charged at a local rate)

For existing booking queries please contact our Customer Service team on
0333 060 4490
Mon – Fri: 09.00 – 18.00
Sat: 09.00 – 17.00
Sun: Closed

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Part of the Emirates Group
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Meals onboard - FAQs

1. How do I pre-book my meal on-board my flight?

If you have a special meal requirement you can request this on the airline’s website using the reference number at the top of your e-ticket (airline info) alternatively e-mail customerservices@netflights.com and we will enter your request into the booking. Please note meal requests cannot be guaranteed.

2. Will I be charged for my meals?

The majority of long haul scheduled flights will include a meal, however some will charge locally. Please check with your airline.

3. Do I need to pre-book my meals?

If a meal is included with your flight a standard meal will be provided. If you require a special meal your request needs to be sent to the airline no later than 72 hours prior to departure.

4. I have a food allergy how do I advise the airline?

We have a dedicated reduced mobility team who can help with this, they can be contacted on 0800 093 4660

5. Will my infant be provided with a meal?

The majority of airlines will not provide a meal for an infant. Please ensure you take baby milk and food with you.