Frequently asked questions - FAQs

Click here to visit our 'Contact us' page

Click on our Your travel documents page where we explain your documents and how you can use them in a variety of ways. Whether through the ‘My trip’ function on Netflights.com (take a look top right), on your airline’s website or on www.viewtrip.com.

Click on our Your travel documents page where we explain this.

Most tickets are now electronic (e-tickets). For these, we will send an e-ticket receipt by mail or email, and this is sufficient for travel, as the Airlines hold your reservation electronically in their systems. You may be able to access your e-ticket information online by logging to www.viewtrip.com. You will need the Galileo locator/PNR, which is shown on your invoice, and the lead passenger name.

For further information on tickets and documents click here - Your travel documents.

For further information on vouchers and documents click here - Your travel documents.

No, there are NO FEES when paying by credit or debit card.

Find out more about changing your booking.

Find out more about cancelling your booking.

Passengers with a disability, reduced mobility or medical condition travelling by air are advised to visit our special assistance page for more information.

The flight-inclusive holidays on this website which depart from the UK are financially protected by the ATOL scheme. This website is intended primarily to residents of the UK and all bookings are subject to our terms and conditions found here. But ATOL protection does not apply to all holiday and travel services listed (e.g car hire or accommodation only bookings). Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be protected. Please see our booking conditions for information or for more information about financial protection and the ATOL certificate go to: www.caa.co.uk/ATOLCertificate.

Flight only bookings
For your peace of mind, Netflights.com issues flight tickets on receipt of your payment which means that you never need worry that you will not be able to travel with your chosen airline in the unlikely event of any financial failure on the part of Netflights. As added protection, Netflights.com offers you the opportunity to purchase Airline Failure Protection when making your booking which will protect you from any financial failure on the part of the airline with whom you have selected to travel.

Package bookings
For any Package holiday bookings made with Netflights, you have the peace of mind that your booking is fully ATOL protected

For security reasons, the US, most EU States and other countries now require airlines to provide details about their passengers before they travel. This is known as Advance Passenger Information (API).

API data requirements apply to certain countries such as Antigua and Barbuda, Australia, Barbados, Bermuda, Canada, China (except Hong Kong), Cuba, Dominica, Grenada, Guyana, Jamaica, Japan, Korea, Kuwait, Mexico, New Zealand, South Africa, Spain, St Kitts and Nevis, St Vincent and the Grenadines, Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom and USA.

Adding Advance Passenger Information (where applicable) in advance will speed up check-in for flights. Please proceed to the your airline's website, you will be required to enter your airline reference number situated in the 'Airline Info' section at the top of your E-ticket receipt. For 'Viewtrip' documents the reference is situated as the Airline Confirmation number in the 'Flight Information' section.

For more information, read our API FAQs

This is an essential part of your holiday package. The cost of the insurance policy is negligible compared to the costs that you could incur if something were to go wrong. It is well known that medical bills in the US can be very high but an air ambulance from the Canaries can cost as much as £16,000. Add to this the cancellation and personal belongings cover and its value becomes apparent. If you already have an insurance policy then make sure it provides suitable cover for your trip. In particular, please ensure you check the details if you are relying on cover provided 'free' with a credit card or bank account. Some do offer suitable cover but many do not. If you are looking to buy travel insurance, we can help you out - take a look at our Travel insurance.

Find all the latest information and advice regarding pre-travel health preparations and healthcare abroad; including medication, vaccinations, how to seek medical assistance and all other health related issues when travelling to specific countries - use the link below to find your destination.

https://www.gov.uk/foreign-travel-advice

The UK Border Agency has a duty under Section 55 of the Borders, Citizenship and Immigration Act 2009 to safeguard and promote the welfare of children. They take this duty very seriously and work to protect vulnerable children and those who potentially may be trafficked.

If you are travelling with a child (under 18) and are not the child's parent, or appear not to be the parent (for example, if you have a different family name), you may be asked a few questions to establish your relationship with the child. This will always be done as quickly as possible and in a way which is sensitive to the interests of the child and the adult involved.

It is not the intention to delay your journey any longer than necessary. It may help you next time you travel if you could carry evidence of your relationship with the child and/or the reason why you are travelling with the child. This evidence could include copies of:

• a birth or adoption certificate showing your relationship with the child
• divorce/marriage certificates if you are the parent but have a different surname to the child
• a letter from the child's parent/s giving authority for the child to travel with you and provide contact details if you are not the parent.

UK Border Agency officers will seek to establish the relationship between children and the adults who are accompanying them or who are meeting them on arrival in the UK, before allowing them to leave the UK border. Performing these checks does not affect the right to freedom of movement for UK and other EEA citizens.

For general enquiries, including seating and meal requests, baggage & terminal information and cancellation & amendment queries, please email [email protected] and we will respond within 24 hours.

Complaints from customers should be posted, emailed or faxed, along with any relevant receipts, credit card statements etc, to:

Customer Relations Department
Netflights.com
Lancaster House
Centurion Way
Leyland
PR26 6TX

Email: [email protected]

Fax: 01772 835 267

All bookings made on the Netflights.com website require full payment, however we can offer deposits and different payment options via our sales centre who can be contacted on 0207 001 4391 .

Should you wish to make a change to your confirmed reservation, please contact our amendments team on 01772 386366 who will be able to assist you further or alternatively, please email us at [email protected] with your requirements and our team will provide you with your requested details and prices.

To access the MY TRIP on the Netflights website, you will need to enter the lead passengers surname and your Netflights booking reference which will begin with BND/.

Should you experience any difficulties in accessing MY TRIP, please contact our Customer Service Team on 01772 386366 who will be happy to assist you further.

If you call our reservations team on 0203 3944 3835 and have your current and like-for-like quote ready in email form to send to your agent, they will look into this for you.

Payment by PayPal is available on a selection of options on our website.

If at any time you would like us to stop sending you marketing material, email [email protected] or choose the relevant "unsubscribe" option within an email that you received.

Some airlines offer a Chauffeur service in the UK and/or in some of the resorts. If you wish to book and check your fare includes this, please contact us by email on [email protected] or by phone on 0203 139 7579.

To mamage your booking, please visit MY TRIP on the Netflights website, you will need to enter the lead passengers surname and your Netflights booking reference which will begin with BND/.

Should you experience any difficulties in accessing MY TRIP, please contact our Customer Service Team on 01772 386366 who will be happy to assist you further.

If you would like to cancel your insurance policy please contact our cancellations team on 01772 386366 who will assist you further.

For flight tickets all bookings should be made based on the name as per the passport name that is being used to travel on.

Passport numbers form part of APIS information and therefore can be updated with new details if you change your passport before travelling.

Shortly after your online purchase, you should receive an email containing a link to access your insurance policy document. If you have not received this, please email us at [email protected] and we will arrange to send this to you.

In certain cases, some airlines may offer overnight/day room accommodation where a connection is longer than 8 hours. Should an earlier connection be available on the route you are travelling, no accommodation would be offered. If you are looking to make a booking, please check your requirements prior to making a reservation as often changes after booking will incur charges. Our customer service team can be contacted on 01772 386366.

Please check the flight terms and conditions which are shown next to your chosen flight as these will display the specific terms of the flight ticket you are looking to purchase.

At the point of entering passenger information on the Netflights.com website, if the option of entering a middle name is shown, please do so. Please note that middle names do not appear on e-tickets and the information is used for providing secure flight passenger data which is an immigration requirement for some countries.

Netflights.com does accept payment via Amex, however if your booking is travelling within 7 days of the reservation being made or the value of your booking is over £10,000, we cannot accept this method of payment.

Netflights.com prices are only available in GBP, and we are unable to quote in any other currency.

If you would like to add an infant to your existing booking made on the Netflights.com website, please contact our Customer Service team on 01772 386366.

Airline Failure Protection (AFP) is cover offered in case of financial failure on the part of the airline with whom you have chosen to travel. You can purchase this through Netflights, in the unlikely event this occurs, you will receive a refund on all monies paid.

To ensure we offer the best possible prices on all the airfares we sell to all our customers, currently Netflights does not offer a loyalty scheme.

Should you wish to add or update any of the contact details provided at the time of booking please contact our customer service team on 01772 386366. Please note that due to Data Protection, changes can only be made by the lead passenger on the booking.

All flights sold through the Netflights.com website meet the minimum connection time requirements provided to us by the airline. This means that the time provided will be sufficient for you to make your connecting flight. In the case of any delays that prevent you from meeting your onward connection, the airline with whom you are travelling have responsibility for re-arranging your onward connection to your final destination.

Should you wish to make payment involving more than one card, please contact our sales team on 0203 139 7650 selecting option 1 who will be able to assist you with your reservation.

If you have made 2 separate flight bookings travelling with the same airline and wish to ensure the airline is aware that the passengers on the bookings are travelling together, please contact our customer service team on 01772 386366 who will be able to assist you with cross referencing your bookings.

If you would like to make a flydrive booking, please contact our sales team on 0203 139 7650 selecting option 1 and they will be happy to assist you in making your booking.

If you would like to make a Disney booking for a hotel, park tickets or dining, please contact our sales team on 0207 001 4391 and they will be happy to assist you.

Sit back with a cuppa and have a gander at our digital magazine which is absolutely chocka with offers and juicy ideas for helping you plan your next escape. But if you fancy having a chinwag with someone, we’ve got a whole bunch of travel pros at the other end of the phone – just give ‘em a bell on 0207 001 4391 and select option 1.

In some instances it may be possible to reserve flight seats. If you wish to do this, please contact our sales team on 0207 001 4391 and they will be able to assist you further.

Netflights.com does not offer open tickets. Tickets with up to a maximum stay of 12 months can be purchased, usually with an applicable fee to change the return date. Please ensure that prior to any purchase, these details have been confirmed to you by our reservations team.

To log into www.viewtrip.com, you will require a 6 digit reservation number which can be found on your Electronic Ticket Passenger Travel Document and Receipt under the section marked Galileo/Booking Ref.

The length of time remaining on your passport can vary by country, so check before you book.

For many countries your passport must have a minimum of 6+ months on it or you will not be able to travel. Your passport must also be in excellent condition - the presentation of damaged passports may mean they are unable to travel. Your passport must be machine readable otherwise you will be denied boarding. For further advice, please contact your local passport office.

Last updated 15th August 2024

Entry requirements

All travellers to the Maldives must complete a Traveller Declaration Form (IMUGA) up to 96 hours before your flight is due to arrive in the country.

Passport validity

Your passport expiry date must be at least one month after you arrive in Maldives.

Vaccination requirements

None if you're flying from the UK.

Last updated 15th August 2024

Entry requirements

All travellers to the USA must have a valid ESTA or visa.

Passport validity

Your passport must be valid for the length of your intended stay.

Vaccination requirements

None if you're flying from the UK.

Last updated 15th August 2024

Entry requirements

All travellers to Australia must have a visa. You can apply for an eVisitor visa for free, or use the Electronic Travel Authority (ETA) app.

Passport validity

Your passport must be valid for the length of your intended stay.

Vaccination requirements

None if you're flying from the UK.

The US Pre-clearance (USCBP) facility at Terminal 2 in Dublin Airport is a purpose built facility that allows US bound passengers to undertake all US immigration, customs and agriculture inspections at Dublin Airport prior to departure.

Dublin Airport is one of only a handful of airports outside North America that offers a US Pre-clearance facility. The benefit is that having cleared USCBP, passengers arriving in the US are treated as domestic arrivals, allowing them to avoid immigration queues upon arrival and pick up their bags and go.

Air Passenger Duty is an excise duty charged on the carriage of passengers flying from a United Kingdom airport on an aircraft that has an authorised take off weight of more than ten tonnes or more than twenty seats for passengers and duty is payable in full.

If an airline advises Netflights.com of a schedule change on your bookings we will notify you of changes over 1 hour. Depending on your chosen method of communication this will be either by e-mail or post.

For changes under 4 hours we will send you a new invoice showing the new flight details and will automatically arrange for the ticket to be re-issued.

For changes of 4-8 hours we will send you a new invoice showing the new flight details and will request that you contact us within 14 days if you require further assistance with regards to the schedule change. If we do not hear from you within 14 days we will consider this as an acceptance and re-issue your e-ticket. Once the ticket has been re-issued any further changes will be classed as an amendment and charges will apply.

For changes over 8 hours we will send you a new invoice showing the new flight details and will require you to contact us to discuss your requirement in further details. We will not re-issue the ticket until you have instructed us to do so.

If you wish to accept a schedule change you can do so by e-mailing us at [email protected]

Please note: we encourage you to utilise www.viewtrip.com to check your flights 72 hours prior to departure. This is a free online service where you can check the latest flight scheduling information, as provided by Galileo. To use this service, you will need your Galileo booking reference (PNR) shown on your ticket and the lead passenger surname.

Click on our Online check-in page where we explain this.

For all long haul flights we recommend a 3 hour check-in - in part due to increased security procedures within airports - to allow yourself enough time to board your flight comfortably.

If you have already paid Netflights.com in full for your airline ticket we will issue the ticket prior to the new deadline to avoid any additional charges.

If we have not received full payment we will make every effort to contact you either by phone, letter or email to advise you of the new deadline. At this point you have the option to pay in full so we can issue the ticket on the new deadline date or will endeavour to rebook you on the next available fare. Please note additional charges will apply.

Please note: notification periods are governed by the airline, and occasionally this notification period can be limited.

If you have already paid Netflights.com in full for your airline tickets we will issue the ticket prior to the deadline to avoid you incurring any additional surcharges.

If we have not received full payment we will make every effort to contact you either by phone, letter or email to advise of the fuel increase. At this point you have the option to pay in full so we can issue the ticket at the original price or once the deadline has passed we will re-invoice you showing the additional fuel supplement.

Please note: notification periods are governed by the airline, and occasionally this notification period can be limited.

Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about your baggage allowance please click on our airline information page.

Basic Economy fares only include hand luggage, you may only be able to select seats at check in. Standard Economy will usually include one piece of hold luggage (this will be displayed in your flight information), you will also be able to select seats before check in (this may be chargeable).

To speak to our reservation experts you can call us on 0203 3944 3835 or email [email protected].

Children aged 12 years and over are considered adults by airlines and the full adult fare is payable. There will be a small reduction in the overall price including tax and children up to the age of 16 do not pay the higher APD tax that is charged to 16 years and over.

Should you wish to enquire about booking a flight with a stopover en-route to your final destination, please contact our sales centre on 0207 0014 370 and one of our sales consultants will be able to assist you further with your requirements.

If you wish to make a booking involving multiple city stops, please contact our sales team on 0203 3944 3835 selecting option 1 who will be able to assist you further or drop us an email [email protected].

Should you wish to book a ticket that will allow you to upgrade to a higher cabin using your Air Miles, please contact our sales team on 0203 3944 3835 selecting option 1 who will be able to assist you with your booking.

Please note that not all airline tickets permit the use of Air Miles to upgrade and therefore we strongly recommend that you speak with one of our sales team prior to making any purchase.

If you need a ticket that offers a specific level of flexibility, please contact our sales team who can discuss your exact requirements and provide you with the most suitable option. You can reach them on 0203 139 7579.

Immigration is cleared at the first point of entry into a country which is your final destination or should you be having a stopover in a different country (remaining in country for more than 8 hours) en-route to your final destination.

Here are a couple of examples for a British Passport holder/British Citizen:

London to Las Vegas via New York - Immigration would be cleared in New York

Manchester to Las Vegas via Heathrow - Immigration would be cleared in Las Vegas

Ensuring that you are in possession of valid travel documents such as passports and visas and that these meet the requirements of the country(ries) that you chose to visit remains your responsibility. It is possible to make flight reservations without being in possession of these documents, however we strongly recommend you hold valid documents prior to any purchase as failure to travel due to holding or not being in possession of valid travel documents could result in cancellation or amendments fees being applied to your booking.

If you are travelling with a different airline who operates a partner agreement, namely all your travel is on 1 ticket then you will be covered.

If you are travelling on a connecting flight and as part of a through ticket (namely flights all booked together on the same booking reference and shown together on the E-ticket) and miss the connection due to circumstances beyond your control e.g. flight delay, the airline you are travelling with are responsible for transferring your booking onto the next available flight to your end destination.

No, children under the age of 2 are charged as infants.

Infant tickets do not include the price for a separate seat.

Should you wish to purchase a seat for your infant, then the child fare price must be paid.

Please note there are some restrictions so please speak to our sales team if you are looking to do this.

For most layovers, you can leave the transit area (and airport) in between flights, as long as you have a visa (if necessary) and go through customs and immigration on the way out, and of course you'll have to pass through security again on your way back into the airport. Therefore should you wish to leave the airport, it is important to factor in these timescales to ensure you do not miss your connecting flight.

All children reaching the age of 2 yrs old prior to the return date of any trip are required to have a seat and need to be booked as children. All children aged 12 or above are considered as adults.

To search for a specific airline on the Netflights.com website, select the Advanced search option which will allow us to filter by airline and/or cabin class.

Airlines have different names for their enhanced Economy cabin such as Premium Economy, Enhanced Economy, Economy Plus. On the Netflights.com website we refer to these cabins as Premium Economy.

Unfortunately, Netflights.com cannot accept flight or transportation vouchers as payment toward the flights which it sells.

Airport taxes are based on charges levied for airport operations - Airline Passenger Duty (APD) - collected by the government for air travel and the airline. As such, the amounts of tax chargeable can vary by airline and route.

After purchase, the airfare price paid is fixed and therefore any subsequent changes made to a confirmed reservation that resulted in a cheaper fare is not refunded by your chosen airline.

Where +1 or +1 day appears, this means the flight arrival time shown is the day following the departure date.

One way flights are commonly more expensive than fixed return tickets as they offer greater flexibility and therefore a premium is charged for this by airlines.

Seat requests

Most airlines charge to pre-book seating on-board their aircraft. Once a booking has been made, you can use the Airline Reference from your Electronic Travel Document to manage your booking on your chosen airlines website and select and pay for the chosen seats. Some offer free seat selection close to departure.

Airlines sometimes switch the aircraft type close to the departure date due to load factors and maintenance. When these changes are made, pre-reserved seats are re-assigned and you could lose the seat you so carefully selected. In addition, airlines may release seats that were previously not available for assignment.

If you prefer not to pay for your seating, most airlines permit free seat selection from 24-48 hours prior to departure when performing the on-line check-in process with them directly. Please note this is not applicable to all airlines and the most up to date information on free seating will be accessible on your chosen airlines website.

Meal requests

You can request a meal for select international flights with most airlines once you have completed your online booking. If you have certain dietary requirements, for example, vegetarian, low-fat or kosher meals then you should request them as soon as possible. Please bear in mind that airlines do not always guarantee availability.

For links to request your seats or book a meal please click on our airline information page.

If you are experiencing problems contacting your airline then please feel free to contact Netflights Customer Contact Centre who will be happy to assist. Email: [email protected]

Your terminal details will usually be shown on your e-ticket. If you are unsure about which terminal you are flying from please visit your airline's website, see links here.

No, unless you have booked a hand luggage only ticket. Always check the exact hand luggage allowance with your airline prior to packing. Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about your baggage allowance please click on our airline information page.

Yes you can. You may have to call the Reservations team if the exact route you are looking for is not available. Please call 0208 001 4370 or you can email [email protected]

Most airlines commonly charge to pre-book seating on-board their aircraft. Once a booking has been made, you can use the Airline Reference from your Electronic Travel Document to manage your booking on your chosen airlines website and select and pay for the chosen seats.

If you prefer not to pay for your seating, most airlines allow free seat selection from 24-48 hours prior to departure when performing the on-line check-in process with them directly. Please note this is not applicable to all airlines and the most up to date information on free seating will be accessible on your chosen airlines website.

The majority of airlines will not provide a meal for an infant. Please ensure you take baby milk and food with you.

Please contact the airline directly for further information regarding medical seating. Take a look at our Airlines information page for contact information.

To contact the airline directly please take a look at our Airlines information page.

Airlines have different policies and restrictions on the carriage of unaccompanied minors. Airlines also have different procedures and policies in place with some services chargeable. We would recommend that prior to completing any purchase, you contact our special assistance team on 01772 386366 who will be able to advise you on the relevant policy based on your chosen airline.

Many of the tickets sold online carry 100% cancellation fee, so If you are looking to make a reservation with a refundable ticket, please contact our sales team on 0207 001 4391 who will be able to assist you further.

Unfortunately it currently isn't possible to book a mixed class fares (e.g. Economy outbound and Premium Economy return) online, however our sales team would be more than happy to provide you with a quote for this type of fare. They can be contacted on 0203 139 7650 selecting option 1.

For further information on vouchers and documents click here - Your travel documents.

If a hotel supplier notifies us of a renovation that may affect your stay, we will notify you as soon as possible by either phone or email. To advise your acceptance of the renovation please e-mail [email protected]. If you need to discuss the renovation in more detail, please contact the amendments department on 0800 054 6843

Should you wish to make a change to your confirmed reservation, please contact our amendments team on 01772 386366 who will be able to assist you further or alternatively, please email us at [email protected] with your requirements and our team will provide you with your requested details and prices.

Should you wish to make a change to your confirmed reservation, please contact our amendments team on 01772 386366 who will be able to assist you further or alternatively, please email us at [email protected] with your requirements and our team will provide you with your requested details and prices.

Some hotels will charge locally for "Resort Fees", this generally covers use of all facilities - gym, wifi etc and is payable locally.

Some countries will charge a local tourism tax, this is again payable locally.

Fees and taxes are shown under "Important Information" after adding the hotel to your basket, and are included in the Terms & Conditions of your booking.

If you have been unable to find the hotel you require on our website, it may be possible to request this for you. Please contact our sales team who may be able to assist you further on 0203 139 7579.

We are able to make bedding configuration requests to hoteliers on your behalf, however these cannot be guaranteed and are subject to availability. If you would like to make this request, please contact our customer service team on 01772 386366.

The cost of flights are chargeable per person so there is no additional cost for a solo or single traveller.

Accommodation prices are charged per room, though some hoteliers will provide a discount for single occupancy, this is generally not a 50% reduction on the standard room rate.