A fire near to Heathrow Airport has resulted in a power outage closing the airport until approximately midnight, Friday 21^st March.

What to do if you’re affected

Customers due to travel out of Heathrow Airport

Please do not travel to Heathrow Airport under any circumstances.

If you are due to fly from Heathrow Airport today (21st March), please call our Customer Service team on 01772 386366, and we will do our best to find alternative options for you.

If you are due to travel in the coming days, we kindly ask that you wait before calling, as we need to prioritise customers flying today.

Customers flying into Heathrow Airport

If you are due to fly into Heathrow on Friday, 21st March, please check directly with your airline for the latest updates. Inbound flights to Heathrow are expected to be diverted to Birmingham airport, which as of 9.30am Friday morning, is reporting no delays. Other UK airports are also on standby to expect incoming flights.

Our team will also be reaching out to customers currently on holiday to discuss return travel options. We appreciate your patience and understanding. Our teams are working hard to assist everyone affected, so if your query is not urgent, please consider waiting until early next week to contact us.

Thank you for your support – we’re here to help and we’ll share further updates as soon as we have more information.